Refund Policy

We, “Themusclet.com,” give foremost importance to customer satisfaction. So, we wish to deliver our product according to the user's comfort and as per product descriptions. More than that, we also offer a seamless free return and refund if the product does not fulfill the requirement as described. So, the policy for refund of Themusclet.com carried out rules for it, and it has been explained below. 

 

Conditions for refund and return on prepaid orders

The return and refund of an item that has been paid in advance could be going through such conditions:-

  • A return has to be made within seven days of purchase
  • Money or refund could be issued in the same account which is used for purchasing item
  • The reimbursement process could take at least seven days to appear in a bank account

Cash on Delivery (COD) orders could receive store credit

When users have paid for their product through cash at the time of delivery, then they could governed according to the following terms:-

  • A COD order refund could be made in the form of Store Credit, which could be equivalent to the amount paid. This credit could be used in future purchase
  • A shipping cost included in the order could not be reimbursed in every situation

Refund criteria for free product deals

Any item or product that is purchased over a free deal such as BOGO (Buy 1 Get 1) or alike offers then refund provision are:-

  • An order made using these deals could not be eligible for a return
  • Only purchased items could be eligible for return and refund

Time duration of the refund

A qualified user could get their money back within the period that is prescribed by Themusclet.com, and that is:-

  • A return could be initiated after the completion of the inspection process. 
  • A competent customer for a refund could conveyed through an email
  • Refunds could be delivered within 30 days from the date of sharing an email. 

Getting trouble receiving a refund

An eligible customer could get their money in the bank within the said period, and if you haven’t received the same, then you could be regulated as:-

  • Refund is taking more time, so you can wait for some more
  • We could email you about the progress of the refund. 
  • Connect with the customer service team at support@themusclet.com.

Furthermore, when a purchase is made from Themusclet.com, then you can give consent to a refund policy. We have a dedicated customer service to sort out any kind of problem.